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  • Home
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  • Policies

Late Arrival

Please arrive on time for your scheduled appointment to receive the full benefit of your session.

  • If you arrive late, your session will still end at the originally scheduled time to avoid impacting other clients. 
  • Full session charges will still apply. 
  • If no contact has been made within 15 minutes of the scheduled appointment start time, the appointment will be considered a no-show, cancelled, and 50% of the scheduled service cost will be due. 

We appreciate your respect for our schedule and commitment to providing timely care for all clients.

Cancellation & No-Show

To respect the time of both our clients and therapist, we kindly ask for at least 24 hours’ notice for any appointment cancellations or rescheduling requests.

  • Appointments cancelled with less than 24 hours’ notice will be charged 50% of the scheduled service cost. 
  • Clients who do not show up for their appointment without notice (“no-shows”) will also be charged 50% of the scheduled service cost. 

Thank you for your understanding and cooperation.

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